Your comments

one more question - is there a way to set up a future time for the export to happen?  Or is it purely a manual click process?

Brilliant - no idea why i didn't see that before!  Thanks

Hi Richard,

Many thanks for the quick response.  I don't really have any problem with the way the data is captured at the moment.  for us if the survey isn't running (we use the devices for customer feedback surveys) then it is essentially 'off'.  The RM status works perfectly for this.  Where i was hoping for a development is in how to output a report telling me which devices are 'off' and for how long.  This is all info i can see on an individual basis.  It would be great if i could select X No. of devices and run a report saying if they are off or on - if 'off' then note the length of time it has been off.