Kiosk Browser Support Model
The team at Kiosk Browser are based in the United Kingdom. We are a small team of developers and Android enthusiasts, that pride ourselves on the support we offer.
Our live chat support hours are Monday to Friday, between 08:00 and 17:00 BST/GMT. However, during busier periods, or at times when we are working on bringing improvements to Kiosk Browser and Remote Management; our live chat may be offline. Our live chat will also be offline on most UK public holidays.
If our support agents are not available when you open the chat window, you will see the message; "There are currently no agents available, but feel free to send us an email by filling out the form below".
This will enable you to enter your details and submit your enquiry, a ticket will be raised and we will be notified by email. You will receive an email with a link to your ticket where you can provide additional information, upload screenshots or other material that will enable us to support you. If you have not received the confirmation email or a response within 24 hours, please check your spam folder.
You can also raise a ticket directly, by selecting the link to "Leave us a private message" from our Knowledge Base pages.
We aim to answer all tickets within two hours during the week and four hours during weekends / public holidays, however tickets raised between 22:00 and 07:00 (UK time) will be picked up as soon as one of our team sees the request.
We do not offer telephone support. It is more practical for our team to provide online/email support as we are able to share links to our Knowledge Base articles, we can share screenshots, questions can be answered in much more detail and structured depending on our customers level of knowledge, the answers can be referred to if you require them again in future and we can also share the details with other users should the question be asked again at a later date.
Customer support service by UserEcho