Considering that we've got info about the wifi used and the IMEI of the device, would it be possible to also show info about the SIM card used? Preferably both the actual phone number and the SIM serial number.
I found a code example that might be helpful: http://stackoverflow.com/a/29097914/2002944
I just got a call that one of my devices didn't work. I checked the screenshot and saw this:
I have no idea what the cause of the error was (maybe a hiccup in the mobile network), but could it be handled in a better way? Perhaps by simply trying to reload the homepage again, and again, until it works? (As it is now, I'm guessing it stays like that until Idle Page Timeout causes a reload.)
(This might also be applicable to other error messages, so the question might be more generic than what I'm writing here.)
A basic request if possible! When you select a device and click on 'More actions' the page always jumps back up to the top, then you have to scroll down to that device, then press what action you want and it jumps back up the top again. It just gets annoying when you have 20 devices on one page and you have to do actions for each!
I request at screenshots of my devices quite often, to help with support and solve issues. Very often this involves me requesting the screenshot for a device several times as the previous requests never returns anything for me to see. I've tried waiting for a long time, more than 10 minutes, without getting anything back. I cancel the request and try again, and all of a sudden it shows the screnshot, typically within a couple of seconds.
I'm guessing that the image actually lands on the KB servers and the fail is to return it to my browser. So, assuming my guess isn't completely off, I'm suggesting adding a link somewhere (perhaps under Device Info?) to latest screenshot, with a timestamp for when it was produced. That way I can request a screenshot, do something else for a while and then go back to check it out when I feel like it.
I don't know how long the screenshots are stored at the moment, but if they could be available like this for at least a couple of hours it sure would help diagnosing issues.
So I had been doing unattended remote support of my various tablets running Kiosk Browser using TeamViewer 11. I have a Business License that cost $809 USD. Been working a couple of months. Suddenly TeamViewer stopped connecting to the tablets. In speaking with support they have informed me that I must purchase a Premium level license at a cost of $1689 in order to have support for "mobile devices". Are you aware of this policy? That's a heck of a price. Do you have any workable alternatives considering this?
Hi I'm exploring the trial and thinking of subscribing, but before I do is there any way to send a device group a custom push notification? I.e. send each device in the group a custom pop-up notification messagebox similar to how the 'identify this device' message works? This would be very useful in sending real time updates to users.
I like your new reporting feature. For my use case, it would be very helpful to get reports not only for single devices, but for whole device groups.
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