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+4
Under review
User2691 4 months ago in Remote Management • updated 1 month ago 2

Hello, would it be possible to sync the file groups folder, via an external ftp or domain? Uploading and testing file versions (specially when a huge ammount of files are needed) via the File Group manager, its kind of difficult.

+2
Declined
User348 1 year ago in Remote Management • updated by Richard 1 year ago 2

My managed devices are not registered with Google. All required Apps and APK packages (e.g. update to Google Play Services) are sideloaded during commissioning.

Can I remotely push APK files for installation or update?

+1
Answered
User1468 4 weeks ago in Application • updated by Richard 4 weeks ago 3

I don't want the users to have the URL I'm running on the APP. Is it possible to show something else when the device is unable to connect to the home URL?

+1
Answered
Jason Morbidelli 3 months ago in Application • updated by Richard 3 months ago 6

I have a deployment of 10 tablets instead of inputing my settings over and over again can I save my settings and import them to a new tablet. 

+1
Answered
User3001 3 months ago in Remote Management • updated by Richard 2 months ago 4

How do I obtain the IP address of a device, remotely?  I know that I can get the MAC address, but need the IP address.

+1
Completed
User871 1 year ago in Remote Management • updated by Richard 1 month ago 14

Sometimes I have a device misbehaving, and it would help a lot if I could have access to more detailed statistics than currently available.


  • Network connectivity
  • Charger plugged in
  • Battery history

I know that the battery history is available, but it's not quite clear what the resolution is, and it seems to be for a very short period. I'd like the things above to be accessible for at least a week, preferably with all data points intact, so I have a chance to dig into them when there's a problem.


In addition, of the device can't report them, I'd like it to store it locally and report them when connectivity is restored.


Also, I'd like the red "Last seen x days ago" to be more specific. Just give me the date and time, it will also help in troubleshooting.


(A bit of background for this request: I recently had a case where a device in a remote location unexpectedly lost connectivity (network provider performed work without notifying us). While being offline somebody managed to pull the plug for the device, and some hours later the battery was dead. Now, as the device was offline, I never got any reports about the power issue. Anyway, after far too long we figured out the problem and got it running again. For the analysis it sure would be great if the device - when being online again - could report on its history so we could find the person who thought it was a great idea to unplug the device.)



+1
Completed
User612 2 years ago in Remote Management • updated by Richard 1 year ago 12

It would be great if you could customize the emails that get sent out when a alert is triggered with a custom message.


An example string would be:


The alert for <<DeviceName>> has triggered to resolve this problem please follow the instructions in this document (Link To Document.)

+1
Completed
User309 2 years ago in Application • updated by Richard 2 years ago 2

Have Kiosk Browser become the TopMost application after X amount of minutes of being the background.

This is useful for when you use the Android.openApplication('myapp') API call.

Answer
Richard 2 years ago

This has been added to v2.0.22 and will be released this week.

openApplication(packagename, regainFocusInterval)

+1
Answered
Riccardo Russo 1 year ago in Application • updated by Richard 1 year ago 2

Hi

Is it somehow possible to deactivate the idle timeout while watching a video and reactivate it again. (In the settings or with JS)

Thanks in advance.


Best regards

Riccardo


+1
Fixed
User743 2 years ago in Application • updated by Richard 2 years ago 5

The power / volume buttons can be used when the Password Prompt is on the screen (e.g. after 4 quick taps). This means even though they have been disabled in the settings, they still appear if that menu is up (and only when)... so volume etc can be changed.

Answer
Richard 2 years ago

We have created a workaround for the password box issue allowing the shutdown dialog which is in v2.0.31.