Welcome to the Kiosk Browser knowledge base and forum!
0
Not a bug
User230 2 years ago in Remote Management • updated 2 years ago 4

Hello, I was wondering if you can enable quick actions for the Trio AXS. The reason that I am asking this is becuase the actions can never complete.

Answer
Richard 2 years ago

It must launch something (maybe invisible). Kiosk browser always sends everything to the background which will stop it from functioning. You can try turning off the setting "hide system dialogs" to see if this makes it work but otherwise there is nothing that can be done as this is functioning as designed.

0
Completed
User620 2 years ago in Remote Management • updated by Richard 2 years ago 6

Please show more information across the rows on the Devices page. Presently all you have is the device name and the battery %. There is so much room to add more information! At least show whether the unit is *Plugged In* or not and *Charging* or not. This is essential when one has numerous devices.

0
Answered
User285 2 years ago in Remote Management • updated by Richard 2 years ago 1
Hi, when I log in and update my profile my video file for screensaver is missing, when i do it without logging in with the same profile the video is playing????
Help me please...
Answer
Richard 2 years ago
If you are using remote management you must upload the file via "profile files", you cannot just place files on the device manually as they will be deleted by remote management (screensaver image/video or custom access denied/error page). Please see the "uploading files" article.
0
Completed
User404 2 years ago in Remote Management • updated by Richard 2 years ago 2

We have multiple kiosk profiles setup and we have to setup 20 to 50 tablets at a time. We would like to be able to set a default profile or device group for a readonly user. That way when the user is used to register the tablet it will get the appropriate profile for the user installed.

Answer
Richard 2 years ago

This feature is now live, see the remote management changelog.


Screenshots




0
Completed
Andreas 2 years ago in Remote Management • updated by Richard 1 year ago 2
In the online tool you show the battery state for the devices. It would be great to see there also the network-quality (GPRS/UMTS/WIFI), so controlling is easier on mobile devices.
0
Completed
User495 2 years ago in Remote Management • updated by Richard 2 years ago 2
Is there a way to get screenshots for a whole group of devices at once, rather than once at a time?

Also, is there a way to change the quality/compression of the screenshots? Sometimes I really only just need a quick thumbnail to see what's going on, rather than a full high-quality image.
Answer
Richard 2 years ago
This is now available via the Device Groups page (screenshot icon), see remote management changelog. As of version 2.0.13 (soon to be released) we will be using JPEG compression to reduce screenshot file sizes.




0
Answered
User36 2 years ago in Remote Management • updated by Richard 2 years ago 10
Hi, I have questions about new feature with users. How Can I add Master account, or switch whose account shall be master? And Can I add something like permissions to single accounts? Thank you
0
Answered
User422 2 years ago in Remote Management • updated by Richard 2 years ago 3

Hi,


What is the maximal amount of users that may be added on one account?

Answer
Richard 2 years ago

There is not a documented maximum so in theory its unlimited however if you are using lots of different accounts for adding devices, be warned that deleting an account that has created a device can cause communication between the device and server to fail.

0
Answered
User104 2 years ago in Remote Management • updated by Richard 2 years ago 2

Is there any way to adjust screen brigthness on all devices through the Remote Management?

0
Completed
User891 2 years ago in Remote Management • updated by User3002 6 months ago 9

Hi,


I really like the app so far, only one thing that might make it better in terms of controlling different users. The idea is that the admin can assign a superuser to a specific group The superuser rights will be applied only to the specific group it has been assigned to. On other groups, the superuser should have no rights/view only. This would prevent users from interfering with each other groups. The admin, can monitor and control all groups maintaining the entire account.