Welcome to the Kiosk Browser knowledge base and forum!
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User2194 9 months ago in Remote Management • updated by Richard 9 months ago 1

Override Kiosk Title from remote management backend PER DEVICE

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User495 10 months ago in Remote Management • updated by Richard 10 months ago 2

Is it possible to remove a user? I seem to only be able to add users, but not remove old ones.

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User1282 11 months ago in Remote Management • updated by Richard 11 months ago 5

With new releases of the software, what are the ways to update the software. We originally installed the Kiosk Browser Pr directly on the device with the sdk file provided. When updates come out, what are the steps to update a remote kiosk? I know I can force profile download, but that is not a software download. Please advise how to do this correctly or if at all remotely.

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User1282 11 months ago in Remote Management • updated by Richard 9 months ago 3

For those using the barcode scanner and the redirect url optinon, it would make it much easier to update it as well in the OVERRIDES section too, is this a possibility?!?!?

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User1797 11 months ago in Remote Management • updated by Richard 11 months ago 2

I am looking for the option to remove a device from a group and can't find any such option.

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User871 11 months ago in Remote Management • updated by Richard 11 months ago 2

In a couple of places, one is able to change the settings for time-related things. While it's sort of easy to figure out what the time unit is supposed to be, it could be clarified to remove any doubt.


Example:



Did I just set the screensaver timeout to be half a minute? Or 30 minutes? I know the answer, but it's not very clear. Likewise, did I just set KB to show a new slide every 24 hours or every 60 days? ;-)


Just a minor thing that I noticed.

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User871 11 months ago in Remote Management • updated by Richard 9 months ago 6

Considering that we've got info about the wifi used and the IMEI of the device, would it be possible to also show info about the SIM card used? Preferably both the actual phone number and the SIM serial number.


I found a code example that might be helpful: http://stackoverflow.com/a/29097914/2002944


Thanks

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User871 11 months ago in Remote Management • updated by Richard 9 months ago 13

I just got a call that one of my devices didn't work. I checked the screenshot and saw this:





I have no idea what the cause of the error was (maybe a hiccup in the mobile network), but could it be handled in a better way? Perhaps by simply trying to reload the homepage again, and again, until it works? (As it is now, I'm guessing it stays like that until Idle Page Timeout causes a reload.)


(This might also be applicable to other error messages, so the question might be more generic than what I'm writing here.)

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User1324 11 months ago in Remote Management • updated 11 months ago 6

Hi there,


A basic request if possible! When you select a device and click on 'More actions' the page always jumps back up to the top, then you have to scroll down to that device, then press what action you want and it jumps back up the top again. It just gets annoying when you have 20 devices on one page and you have to do actions for each!


Thanks

Liz

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User871 11 months ago in Remote Management • updated 11 months ago 10

I request at screenshots of my devices quite often, to help with support and solve issues. Very often this involves me requesting the screenshot for a device several times as the previous requests never returns anything for me to see. I've tried waiting for a long time, more than 10 minutes, without getting anything back. I cancel the request and try again, and all of a sudden it shows the screnshot, typically within a couple of seconds.


I'm guessing that the image actually lands on the KB servers and the fail is to return it to my browser. So, assuming my guess isn't completely off, I'm suggesting adding a link somewhere (perhaps under Device Info?) to latest screenshot, with a timestamp for when it was produced. That way I can request a screenshot, do something else for a while and then go back to check it out when I feel like it.


I don't know how long the screenshots are stored at the moment, but if they could be available like this for at least a couple of hours it sure would help diagnosing issues.