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+4
Under review
User2691 4 months ago in Remote Management • updated 1 month ago 2

Hello, would it be possible to sync the file groups folder, via an external ftp or domain? Uploading and testing file versions (specially when a huge ammount of files are needed) via the File Group manager, its kind of difficult.

+2
Declined
User348 1 year ago in Remote Management • updated by Richard 1 year ago 2

My managed devices are not registered with Google. All required Apps and APK packages (e.g. update to Google Play Services) are sideloaded during commissioning.

Can I remotely push APK files for installation or update?

+1
Answered
User3001 3 months ago in Remote Management • updated by Richard 2 months ago 4

How do I obtain the IP address of a device, remotely?  I know that I can get the MAC address, but need the IP address.

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Completed
User871 1 year ago in Remote Management • updated by Richard 1 month ago 14

Sometimes I have a device misbehaving, and it would help a lot if I could have access to more detailed statistics than currently available.


  • Network connectivity
  • Charger plugged in
  • Battery history

I know that the battery history is available, but it's not quite clear what the resolution is, and it seems to be for a very short period. I'd like the things above to be accessible for at least a week, preferably with all data points intact, so I have a chance to dig into them when there's a problem.


In addition, of the device can't report them, I'd like it to store it locally and report them when connectivity is restored.


Also, I'd like the red "Last seen x days ago" to be more specific. Just give me the date and time, it will also help in troubleshooting.


(A bit of background for this request: I recently had a case where a device in a remote location unexpectedly lost connectivity (network provider performed work without notifying us). While being offline somebody managed to pull the plug for the device, and some hours later the battery was dead. Now, as the device was offline, I never got any reports about the power issue. Anyway, after far too long we figured out the problem and got it running again. For the analysis it sure would be great if the device - when being online again - could report on its history so we could find the person who thought it was a great idea to unplug the device.)



+1
Completed
User612 2 years ago in Remote Management • updated by Richard 1 year ago 12

It would be great if you could customize the emails that get sent out when a alert is triggered with a custom message.


An example string would be:


The alert for <<DeviceName>> has triggered to resolve this problem please follow the instructions in this document (Link To Document.)

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Completed
Richard 2 years ago in Remote Management • updated 2 years ago 2
From user:
Hi, I'd like to be able to add additional emails for notifications. Like if the battery is going low or the device is powered off. That way I can send it to not only more than one email for myself but others as well. Thanks
Answer
Richard 2 years ago
Multiple email addresses are supported, see remote management changelog.






0
Declined
User3226 2 weeks ago in Remote Management • updated by Richard 1 week ago 1

Is there any way to set wifi settings remotely?

This would be a terrific feature, as sometimes wifi networks change at remote sites, and currently I'd manually have to go to the device (or have it brought to me... but they're mounted semi-permanently) in order to set up the new wifi.


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Declined
User3226 2 weeks ago in Remote Management • updated by Richard 1 week ago 2

There's an option to get KNOX devices to reboot, but is it possible to add an option to shut them down?

0
Answered
User3316 2 months ago in Remote Management • updated by Richard 2 months ago 1

How do I delete pictures stored on devices remotely?

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Completed
User1347 3 months ago in Remote Management • updated 3 months ago 8

Would it be possible to create a report that allows you to select multiple devices and show the status for each - even just single data status.  For example I have over 100 devices with a client and i have to report each week on how many are switched off and for how long they have been off.