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File groups via FTP or webstorage

User2691 9 months ago in Remote Management • updated by Richard 4 weeks ago 4

Hello, would it be possible to sync the file groups folder, via an external ftp or domain? Uploading and testing file versions (specially when a huge ammount of files are needed) via the File Group manager, its kind of difficult.


Install apk package remotely

User348 2 years ago in Remote Management • updated by Richard 1 year ago 2

My managed devices are not registered with Google. All required Apps and APK packages (e.g. update to Google Play Services) are sideloaded during commissioning.

Can I remotely push APK files for installation or update?


How do I obtain the IP of a device, remotely?

User3001 8 months ago in Remote Management • updated by Richard 7 months ago 4

How do I obtain the IP address of a device, remotely?  I know that I can get the MAC address, but need the IP address.


Detailed statistics ​for troubleshooting purposes

User871 2 years ago in Remote Management • updated by Richard 6 months ago 14

Sometimes I have a device misbehaving, and it would help a lot if I could have access to more detailed statistics than currently available.

  • Network connectivity
  • Charger plugged in
  • Battery history

I know that the battery history is available, but it's not quite clear what the resolution is, and it seems to be for a very short period. I'd like the things above to be accessible for at least a week, preferably with all data points intact, so I have a chance to dig into them when there's a problem.

In addition, of the device can't report them, I'd like it to store it locally and report them when connectivity is restored.

Also, I'd like the red "Last seen x days ago" to be more specific. Just give me the date and time, it will also help in troubleshooting.

(A bit of background for this request: I recently had a case where a device in a remote location unexpectedly lost connectivity (network provider performed work without notifying us). While being offline somebody managed to pull the plug for the device, and some hours later the battery was dead. Now, as the device was offline, I never got any reports about the power issue. Anyway, after far too long we figured out the problem and got it running again. For the analysis it sure would be great if the device - when being online again - could report on its history so we could find the person who thought it was a great idea to unplug the device.)


Add Alert Email Customization

User612 2 years ago in Remote Management • updated by Richard 2 years ago 12

It would be great if you could customize the emails that get sent out when a alert is triggered with a custom message.

An example string would be:

The alert for <<DeviceName>> has triggered to resolve this problem please follow the instructions in this document (Link To Document.)


Additional emails for notifications

Richard 2 years ago in Remote Management • updated 2 years ago 2
From user:
Hi, I'd like to be able to add additional emails for notifications. Like if the battery is going low or the device is powered off. That way I can send it to not only more than one email for myself but others as well. Thanks
Richard 2 years ago
Multiple email addresses are supported, see remote management changelog.


Limits on Remote Management Trial

walt 1 month ago in Remote Management • updated by Richard 1 month ago 4

Is there a limit to the number of devices that can be registered for Remote Management during a trial?  I have 5 devices setup, and tried to register others, but they don't show up in the Device List.

Thanks, W


Paste or Shortern the registration key

User4226 1 month ago in Remote Management • updated by Richard 1 month ago 4

Alot of our clients will be registering 10 or more devices at a time, this would be far easier if the registration key was shorter or if they could paste the key in from the clipboard. Perhaps in the remote management settings we could set the length of the reg keys we generate with a min character length of course


Any way to set wifi network remotely?

User3226 5 months ago in Remote Management • updated by Richard 5 months ago 1

Is there any way to set wifi settings remotely?

This would be a terrific feature, as sometimes wifi networks change at remote sites, and currently I'd manually have to go to the device (or have it brought to me... but they're mounted semi-permanently) in order to set up the new wifi.


Possible to add a "power off" function?

User3226 5 months ago in Remote Management • updated by Richard 5 months ago 2

There's an option to get KNOX devices to reboot, but is it possible to add an option to shut them down?